This policy statement sets out the data processing practices carried out through the use of the Internet and World Wide Web by The Belfry.
1. Information collected
We collect personal information from visitors to this web site through the use of enquiry and reservation forms and every time you e-mail us your details.
2. Use of personal Information
We process personal information collected via this website for the purposes of:
- Dealing with your requests
- Providing reservation services
- Tailoring our services to your requirements and preferences
- Conducting market research surveys and providing you with information about products and services we offer.
The Belfry will NOT sell this information and will only disclose it to suppliers we engage to process data on our behalf.
4. Internet Based Transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us, you acknowledge and agree to our processing personal data in this way.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Any area of our site that is used to capture your personal information or payment details will always be in a secure session using 128-bit Secure Socket Layer (SSL) encryption, which is the industry standard.
What is a cookie?
We try to give you an advanced and user-friendly website in accordance with your needs and wishes. To achieve this, our website uses the following types of cookies:
- Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly.
- Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.
- Analytics cookies: We use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, to optimise and improve our website, and to ensure we continue to be interesting and relevant. The data we gather includes which webpages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of times you click on a given page, your mouse movements and scrolling activity and the text you type while using our website. These analytic cookies may collect personal information.
How long do our cookies stay active?
The cookies we use have varying lifespans, depending on the purpose for which the cookie is used. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.
Do we use third-party cookies?
How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the "Help" function in your browser to locate the settings you need.
What security procedures do we have in place to safeguard your personal information?
We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.
Access to Information
How can you control the personal information you have given to us?
You have the right to review the personal information we keep about you. You can request an overview of your personal information by emailing us at email@example.com. We kindly request you to please write “Request personal information” in the subject line of your email.
We ask you to keep your personal information accurate and up to date. If the personal information we have about you is incorrect, out-of-date or not relevant anymore for the purposes collected, we will update or remove it at your request. We kindly request you to contact firstname.lastname@example.org. We will respond to your request within 30 days. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.
The Belfry controls the processing of personal information collected from the website and via the cookies. The Belfry at Lichfield Road, Wishaw, Sutton Coldfield, B76 9PR, United Kingdom. If you have any suggestions, requests or comments about privacy, personal information, cookies and how we handle personal information, you can send an email to email@example.com.
Booking.com: we have teamed up with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, The Netherlands (www.booking.com) (hereafter Booking.com) to offer you our online reservation services. While we provide the content to this website and you make a reservation directly with us, the reservations are processed through Booking.com. The information you enter into this website will therefore also be shared with Booking.com. This may include personal information such as your name, your contact details, your payment details, the names of guests travelling with you and any preferences you specified when making a booking. Booking.com will send you a confirmation email, a pre-arrival email and provide you with information about the area and the property. Booking.com will also provide you with international customer service 24/7 from its local offices in more than 20 languages. Sharing your details with Booking.com's global customer service staff allows them to respond when you need assistance.
Communication via Booking.com
Booking.com will offer you various means to communicate with us about your reservation through Booking.com. You can contact Booking.com with questions about your reservation via the My Booking Page, the Booking.com app, and via other channels that Booking.com may make available. Booking.com may access such communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that they believe may be of interest to you; and customer or technical support. They reserve the right to block the delivery of or review communications that they, in their sole discretion, believe may contain malicious content, spam, or may pose a risk to you, us, Booking.com, or others. Note, all communications sent or received using Booking.com communication tools will be received and stored by Booking.com.